DELIVERY

Usual delivery time is 4-6 weeks. For certain periods of the year (i.e. holiday periods) delivery periods may be extended. An approximate delivery time, by calendar week, will be advised on order. When your order is ready for dispatch, we will contact you via email or telephone to confirm that you are ready for delivery. Your order will only be dispatched to our carriers when you have confirmed that you are ready to accept it.

Delivery Prices 

For per delivery, not per item:

  • Small Blanket Boxes and Single Headboards: £25
  • Larger Blanket Boxes, Large Headboards and Beds: Mainland England, Wales and Scotland (excluding Highlands and Islands) £60
  • Scottish Highlands and Islands, please ring for quote
Our delivery team will endeavor to deliver to the room of choice, but will not move your possessions, remove doors off hinges or take out windows to do this. They reserve the right to refuse or abort a delivery if:
  • There is a risk of Health & Safety injury to the delivery crew by completing the delivery.
  • There is a risk of damage to property/product if final delivery is attempted.
  • There is no adult on-site (persons over the age of 18) to receive the delivery.
  • There is inadequate or restricted vehicle access. (clearance for a ‘dustcart’ sized vehicle is needed).
Customers are required to provide:
  • Adequate access to the property and room of choice (please check your door and room clearances to the product sizes given).
  • That exterior and internal doors are taken off hinges if you feel it may be necessary.
  • There is an adult (persons over the age of 18) on-site to receive the delivery.
  • Adequate access to the property for a ‘dustcart’ sized vehicle.
Second, refused or aborted deliveries
Where a delivery is attempted following a pre-call and a delivery date agreed and there is no one to receive it, the customer will need to rearrange the delivery date.

Delivery may be refused or aborted if:

  • There is a risk of Health & Safety injury to the delivery crew by completing the delivery.
  • There is a risk of damage to property/product if final delivery is attempted.
  • There is no adult on-site (persons over the age of 18) to receive the delivery.
  • There is inadequate or restricted vehicle access. (clearance for a ‘dustcart’ sized vehicle is needed).

In all instances, a separate charge for a second delivery is applicable and we must receive payment before an alternative delivery can be arranged.